TrainingsNOTE: To receive the member rate, members need to log in to the website before registering for a training. Only the non-member rate will be available if you are not signed in. Please do not proceed as a prospect if you are a member. If you need assistance, please contact AHMA staff at [email protected]. Etiquette Essentials for the New Professional WebinarsWe are offering three distinct webinars on Etiquette Essentials for the New Professional. Separate registration is required for each webinar. You can choose to attend one, two, or all three sessions. Business is made or lost on first and on-going impressions. Employees who present themselves with polish, confidence and courtesy will seal more client deals and build productive relationships with coworkers and managers. The skills your employees learn in this training will give your company the competitive edge. Read more... Webinar One: Making Great First and Lasting Impressions Introduction Social Behavior Highlights Nonverbal Communication and Body Language Webinar Two: Polish and Poise Appropriate attire and grooming • The difference between business casual attire and casual attire Professional and Courteous Communication Digital Diplomacy Webinar Three: Workplace and Customer Courtesy and Respect Business Etiquette • Showing courtesy and respect to co-workers Customer Service Essentials Handling Difficult Customer Service Situations Preparing for RD Inspections WebinarTuesday, February 18, 2025, 10 am to 11:30 am AHMA Member: $99 • Non-Members: $199 Preparing for an RD inspection can be quite the task. Knowing what to prepare for can make things a bunch better. Join Joseph Henry and Professional Compliance Solutions as we dive in head first on how to prepare. Learn what new criteria RD will be looking for when they arrive at your property. Timing of inspection, inspection protocol, inspectable items, and much more. This is a training you will not want to miss. Remember to date, document, be consistent, and follow-up! Read more... Can’t We All Get Along?: Dealing with Difficult People and Difficult SituationsWednesday, February 19, 2025, 10:00 am to 1:30 pm lunch included
AHMA Member: $249 • Non-Members: $350 Conflicts are natural in all walks of daily life, both at workplace and home. This session will introduce the common characteristics and traits associated with difficult people. While such characteristics and traits may be generalizations, you may find these characteristics and traits in a few of the people in your workplace, amongst your friends, or even a loved one. Dealing with difficult people and situations requires both tact and strength. You really cannot manage someone who is being difficult, until you see the world through his or her eyes. What seems to be helpful is to establish the personality type that seems to fit the person you are dealing with and from this you will be able to handle the situation better. Remember that there are no difficult people, only different ones. Read more... Basic LIHTC Compliance for Site Level Staff WebinarTuesday, February 25, 2025 from 9 am to 12 noon In this information packed webinar, we will cover the basics you need to know to qualify applicants and current residents within your community. Gain an understanding of:
You will leave the webinar knowing how to ensure top-notch compliance. You will be ready to implement valuable, real-world takeaways in your everyday role as a property manager or owner. Read more... AHMA Speaker AcademyWednesday, February 26, 2025, 9 am to 5 pm Lunch included AHMA Member: $249 • Non-Members: $350 This is the first session in the AHMA Speaker Academy Morning Session: Train the Trainer is a framework for training potential instructors or subject matter experts to enable them to train other people in their organizations. This interactive class will prepare you to provide effective communication to the class. It will also help you understand how to prepare an effective presentation. You will have the opportunity to present material before the class of people taking this session. Afternoon Session: This interactive workshop focuses on developing effective leadership skills by gaining insights into personal communication styles using the 16 Personalities assessment. Understanding your unique personality profile can significantly enhance your ability to communicate with residents and staff, ultimately fostering better relationships and improving overall effectiveness in property management. Read more... HUD Basic Occupancy WebinarThursday, February 27, 2025 from 9 am to 12 noon Whether you are looking to obtain continuing education for your current certification(s), or just obtain an update on the HUD Handbook 4350.3 including the latest revisions, this Webinar is for you! Join Heather Wezensky for this information packed webinar. She will be covering the most recent HUD Office of Housing Notices and some of the latest program changes including:
EIV & HOTMA WebinarThursday, March 6, 2025, 1 pm to 2:30 pm AHMA Member: $99 • Non-Members: $199 EIV doesn’t go away with HOTMA, but the times and ways in which you use it change dramatically. When to run EIV Income Reports and New Hires Reports will be driven both by HOTMA and by Owner policies. EIV Discrepancy Reports will be suspended – why and for how long? The EIV Income Report will be used to verify and to calculate employment income at AR – how exactly will that work? Read more... Bundled TrainingsAHMA of Wa is pleased to announce the launch of 2 course bundles. We have taken our most popular webinars and combined them into powerful training bundles – saving you time and money while making sure you get the resources you need. Bundle and save New Hire Bundle - $299 Rural Development Bundle - $299
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