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Working with Challenging Situations and Highly Charged People

Posted by on Aug 4, 2015 in Trainings | Comments Off on Working with Challenging Situations and Highly Charged People

Conflict management has been one of the most requested training topics from our members.  This training was developed specifically for AHMA of Washington, using examples and feedback gathered from our members at sessions at the convention. Objectives of this Program Include: To understand escalating behavior, its roots and its physiological responses To build skills in verbally and physically de-escalating highly charged situations To understand how others’ charged behaviors can affect us and how to minimize taking on others’ emotional loads Outcomes of this Program include: To manage our own reactions; to be able to de-escalate and de-personalize others’ behaviors To incorporate new tools and skills for communicating in charged interactions To incorporate concepts and strategies as tools to “buffer” impacts of others’ charged, intense behaviors Participants will have the opportunity to bring forth challenges they experience in their work and to practice skills in an interactive, safe and respectful environment. Dates & Locations: This all day workshop is being presented at four different locations.  Please choose one location: September 15 Pellegrino’s Event Center 5757 Littlerock Rd. SW Tumwater, WA 98511 September 17 PSESD Conference Center 800 Oakesdale Ave SW Renton, WA 98057 September 22 Hal Holmes Center 209 N Ruby St Ellensburg, WA 98926 October 20 St. Anne’s Children & Family Center (Lower Level-Office Suites) 25 W. 5th Avenue Spokane WA 99204 Time:   8:30 am to 11:30 am and 1:00 to 4:00 pm at each location.  Lunch on your own Cost:  $105 Member rate This workshop is only open to current AHMA members.  Space is limited to 30 people per location. Trainer: Betsy BeMiller With a career background in Labor Relations and Human Resources consulting, Betsy began mediating in her community in 1991. After moving to the Pacific Northwest in 1998, she established Workplace Resolutions, LLC there, which offers trainings, assessments, consultations, facilitations, mediations and coaching. She has a special ability to uncover needs, interests and issues, and to support others’ paths through conflict toward enduring resolutions. She serves on mediation panels for: Dispute Resolution Center of King County, the King County Alternative Dispute Resolution Program (InterLocal Conflict Resolution Group) and The Equal Employment Opportunity Commission (EEOC). She is a competitively selected organizational development consultant for the State of Washington, King County and the University of Washington. Register...

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EIV Basics Webinar

Posted by on Jun 19, 2015 in Online Trainings, Trainings | Comments Off on EIV Basics Webinar

This webinar discusses the HUD Enterprise Income Verification system.  It will provide an overview of the system in general and necessary security and confidentiality policies and procedures.  The EIV-required 9887 forms and EIV and You brochure will be covered.  Next we will take a look at each of the reports generated by EIV, and wrap up with the basics of tenant repayments and penalties. This webinar is a great introduction to EIV for new staff and a wonderful refresher for experienced practitioners. Date & Time:  August 6, 2015  1:00 to 2:30 pm Approximately 1 week before the webinar, registered attendees will be provided with an email link to join the webinar and a link to download the training material. Trainer: Amanda Gross, HCCP, HCM-R (Program Manager/SeniorTrainer), joined Zeffert & Associates in October of 2010 with over a decade’s experience in the affordable housing industry. Prior to coming on board with Zeffert & Associates, Amanda managed the Compliance Department for a large northwest based property management company overseeing the compliance of 5000+ units in multiple states. She also served as the Chief Compliance Officer for a Central City Concern, a Portland Oregon regional non-profit. In these previous roles, Amanda has developed extensive experience with the intricacies layered funding streams and the myriad details inherent in regulatory environment. Cost:  Members:  $75  Nonmembers:  $125 Register...

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CMS Master Class – Contract Renewal

Posted by on Jun 19, 2015 in Trainings | Comments Off on CMS Master Class – Contract Renewal

The Affordable Housing Management Association of Washington (AHMA) is proud to present the following CMS training: CMS Master Class – Contract Renewal The advantages and disadvantages of the various Renewal Options The pros and cons of extended term contracts Rent Comparability Study – owner/agent responsibilities Requirements of the Owner’s Letter of Intent to Renew the Section 8 contract HUD Acronyms Budgeting for rent increases – S8 and PRACS Tenant Notification requirements Allowable property expenses when there is a management fee Timelines Utility Allowances Date & Time: July 22, 2015 9 am to 12 noon; 1 to 4 pm Location: Simons Senior Apartments 2nd Floor meeting room 2119 Third Ave Seattle, WA 98121 Date & Time: August 11, 2015 9 am to 12 noon; 1 to 4 pm Location: St. Anne’s Children & Family Center (Lower Level-Office Suites) 25 W. 5th Avenue Spokane WA 99204 Trainer:  Cindy Ross began her career with Contract Management Services (CMS), a Performance Based Contract Administrator (PBCA) for HUD’s multifamily Project Based Section 8 program in early 2001. CMS administers the PBCA program as a contractor and sub-contractor, serving approximately 97,000 units of affordable housing throughout the nation. Her affordable housing career began as a Voucher Specialist, and progressed into the positions of Contract Specialist, Contract Manager, Operations Manager and Associate Director.   Because of her working knowledge and leadership experience in the affordable housing industry, she is able to deliver training that meets the needs of a diverse audience. Cindy has trained Owners and Agents across the nation on the topics of Contract Renewal Options, Rent Adjustments (how to maximize rents), Budgeting, Timelines, and Utility Allowances. Cindy is a supporter of AHMA and is on the Boards of National Leased Housing and The Arc of Kitsap and Jefferson Counties. Cost:  Members:  $100  Nonmembers:  $150 Space is limited to 50 participants per session. Register...

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Certified Professional of Occupancy

Posted by on May 21, 2015 in Trainings | Comments Off on Certified Professional of Occupancy

The Certified Professional of Occupancy (CPO) course is a comprehensive program offered by the National Affordable Housing Management Association (NAHMA) for property management staff in affordable developments, including LIHTC. It is the only occupancy course that covers the HUD 4350.3 Handbook in its entirety, with specific handbook references cited in the margins of the course text.More Info  Register...

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Assert Your Position and Handle Crucial & Difficult Conversations Effectively

Posted by on Jan 16, 2015 in Trainings | Comments Off on Assert Your Position and Handle Crucial & Difficult Conversations Effectively

AHMA of Wa and ARHC are proud to jointly present this important workshop: Being able to Assert Your Position without pushing others buttons is crucial. Managing a Difficult Conversation is a skill essential to anyone in housing. Poor handling of relationships can cost your firm time and money, breakdowns in relationships, increased personal stress and can even impact a person’s career if things became bad enough. Developing the skills and attitudes to have Crucial Conversations is essential. Being assertive without being offensive, managing conflict, and having difficult conversations is not magic–it’s a learned skillset. All business revolves around interpersonal relationships and effective communication–leader to employee, employee to employee, or employee to customer. In this program you will learn strategies from Dr. Iverson that will assist you in doing just that, as soon as you return to work. This Program Includes: Understand what creates over 80% of all conflicts and what to do about it Learn how to keep conversations focused and not get derailed by emotional side tracks Know how to manage change and overcome other people’s resistance to change Learn how to stay more detached when someone is criticizing or argumentative Learn the #1 most effective strategy for asserting yourself in a crucial conversation Dates & Locations: The workshop is being presented at three different locations. 9 am to noon each day Please choose one location: February 10 (Sold Out) St. Anne’s Children & Family Center (Lower Level-Office Suites) 25 W. 5th Avenue Spokane WA 99204 February 11 Country Run Apartments 120 Solomon Road Kelso, WA 98626 February 12 Lynnwood Community Rotary Room 6425 196th St SW Lynnwood, WA 98036 Cost:  $45 Member rate $65 Non-member rate Space is limited to 45 people per location. Register Now Trainer: Dr. Larry Iverson For over thirty years Dr. Iverson has educated and entertained audiences. He began working housing agencies including NAHRO, AHMA, CARH and Tribal organizations in 1992. From his “mental training” of 147 Olympic level athletes, to training and coaching for over 250 Corporations and 200 Government Agencies, to executive coaching and keynote speeches presented to over 1,000,000 nationally, Larry teaches professional development strategies you can apply right now. He blends Leadership vision with his background as a Clinical Psychologist in delivering proven strategies that elevate professional skillsets. He masterfully uses enthusiasm and humor to make learning fun, while you gain personal insights that enhance your professional...

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